Rated No 1 for BCM Repair, Testing and Replacement

Quality. Reliability. Satisfaction.

1. Introduction

At BCMRepair, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our Body Control Module (BCM) repair services, whether via our website, in person, or by post.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of personal and vehicle-related information:

  • Contact Information: Name, address, phone number, and email address

  • Vehicle Information: Registration number, make/model, VIN, year of manufacture

  • Service Data: Repair requests, fault descriptions, module test results, photos or diagnostics

  • Communication Records: Emails, phone call notes, and written correspondence

  • Website Usage Data: IP address, browser type, and cookies (see Section 7)

3. How We Use Your Information

We collect and process your personal data for the following purposes:

  • To provide BCM diagnostic, repair, or replacement services

  • To communicate with you regarding your repair status or quote

  • To generate invoices and manage payments

  • To maintain records for warranty or quality control

  • To comply with our legal obligations (e.g., tax, product traceability)

  • To improve our services and user experience on our website

4. Lawful Basis for Processing

We rely on the following lawful grounds for processing your data:

  • Contractual Obligation: To carry out services you have requested

  • Legal Compliance: To fulfil our obligations to regulators or authorities

  • Legitimate Interest: For operational efficiency and service improvement

  • Consent: For optional marketing communications (only with your explicit consent)

5. Sharing Your Data

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary, such as:

  • Payment processors (for secure transactions)

  • IT service providers (for website or email hosting)

  • Legal or regulatory authorities (if legally required)

All third parties are bound by confidentiality and data protection agreements.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Service and repair records: typically 6–7 years, for warranty and compliance

  • Email or correspondence records: up to 2 years, unless part of an ongoing warranty

  • Data may be anonymised or securely deleted once no longer needed

7. Cookies & Website Tracking

Our website uses cookies to enhance user experience and analyse traffic. You may control cookie preferences via your browser or our website’s cookie banner.

8. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where applicable

  • Object to or restrict processing

  • Withdraw your consent at any time (for marketing or optional features)

To exercise any of these rights, please contact us at [email address].

9. Data Security

We take appropriate security measures to protect your data, including:

  • Encrypted storage of digital records

  • Restricted access to sensitive information

  • Regular backups and secure IT systems

  • Confidentiality agreements with all staff and contractors

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.

11. Contact Us

If you have any questions or concerns about your data or this policy, please contact: