Quality. Reliability. Satisfaction.
1. Introduction
At BCMRepair, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our Body Control Module (BCM) repair services, whether via our website, in person, or by post.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect the following types of personal and vehicle-related information:
Contact Information: Name, address, phone number, and email address
Vehicle Information: Registration number, make/model, VIN, year of manufacture
Service Data: Repair requests, fault descriptions, module test results, photos or diagnostics
Communication Records: Emails, phone call notes, and written correspondence
Website Usage Data: IP address, browser type, and cookies (see Section 7)
3. How We Use Your Information
We collect and process your personal data for the following purposes:
To provide BCM diagnostic, repair, or replacement services
To communicate with you regarding your repair status or quote
To generate invoices and manage payments
To maintain records for warranty or quality control
To comply with our legal obligations (e.g., tax, product traceability)
To improve our services and user experience on our website
4. Lawful Basis for Processing
We rely on the following lawful grounds for processing your data:
Contractual Obligation: To carry out services you have requested
Legal Compliance: To fulfil our obligations to regulators or authorities
Legitimate Interest: For operational efficiency and service improvement
Consent: For optional marketing communications (only with your explicit consent)
5. Sharing Your Data
We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary, such as:
Payment processors (for secure transactions)
IT service providers (for website or email hosting)
Legal or regulatory authorities (if legally required)
All third parties are bound by confidentiality and data protection agreements.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
Service and repair records: typically 6–7 years, for warranty and compliance
Email or correspondence records: up to 2 years, unless part of an ongoing warranty
Data may be anonymised or securely deleted once no longer needed
7. Cookies & Website Tracking
Our website uses cookies to enhance user experience and analyse traffic. You may control cookie preferences via your browser or our website’s cookie banner.
8. Your Rights
You have the right to:
Access the data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where applicable
Object to or restrict processing
Withdraw your consent at any time (for marketing or optional features)
To exercise any of these rights, please contact us at [email address].
9. Data Security
We take appropriate security measures to protect your data, including:
Encrypted storage of digital records
Restricted access to sensitive information
Regular backups and secure IT systems
Confidentiality agreements with all staff and contractors
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.
11. Contact Us
If you have any questions or concerns about your data or this policy, please contact: